"when it matters most"
We offer comprehensive residential service agreements to ensure that your generator is ready when you need it. Whether you have purchased a generator from us or somewhere else, we will provide the service you need.
Residential Generator Maintenance Plans
Inspect All Belts and Hoses
Change Oil and Oil Filter
Change Air Filter (Fall Service)
Inspect for Fluid Leaks
Check Antifreeze Level and pH
Check Output Voltage and Frequency
Inspect Transfer Switch
Test Full Power Transfer
Load Test Generator for 15 Minutes Using Existing Available Load
Load Bank Test Generator for 15 Minutes at 25%, 50% and 80% Capacities
Will Repair Generator if Not Covered Under Any Type of Warranty*
If Unit Fails, CPI will Provide Service within 8 Hours of Initial Call
If Unit Fails, CPI will Provide Service within 4 Hours of Initial Call
If Unit Cannot Be Repaired a Rental Unit Will Be Provided**
MAINTENANCE AGREEMENT PRICING
Air Cooled (0-20KW)
Water Cooled (0-39KW)
Water Cooled (40KW-100KW)
Standard Labor Rates (without maintenance agreement)
Labor Rate for Above Normal Maintenance (with maintenance agreement)
*No Guarantee on availability of parts needed on arrival at location.
**Rental and fuel charges apply, but no charge for labor or materials for rental hookup.
All Service Agreements are based on a 30 mile radius from Mount Airy, MD. All agreements outside of this range will be charged an added fee of $4.00 per mile.
Please note that service will be provided every six months. For Copper Plans only, prior notification of when a technician will be arriving will not be provided, however a door tag will be left to notify you that maintenance has been performed.